FAQ

• When will I receive my order? Your order will be processed within 24 hours of receiving payment. Usual delivery times are between 5 to 10 business days from processing your order. We use a smart parcel network to deliver orders from factory in China directly to our customers worldwide. 

• How can I track my order? Once your order is processed you will receive an email with tracking information to the email address provided at checkout. 

• Why can't I see the red light when the machine is on charge? If the unit is switched off (underneath the battery compartment), there are no lights displayed on the panel, but the battery keeps on charging.

• Is it OK to charge the battery while the power switch is on? Yes, it is OK to charge the machine while the power switch is on. The level of battery charge corresponds to the number of green lights. However, DO NOT use the machine while its battery is charging.

• What is the warranty period? The manufacturer provides a warranty period of 6 months for both machine and battery. As the distributor we are not liable for any warranty claims. However, we can assist you with your claim. This warranty only covers intended use, and does not cover misuse and damage, unauthorised repairs and modifications or improper electrical supply.

If you have any queries, please send us an email at info@phoenixa2.com or get in touch via our 'Contact Us' page.

Thank you for shopping!

Phoenix A2 Team